Shipping policy
Thank you for shopping at NP Colletion. We are dedicated to delivering your jewelry safely and efficiently.
1. Order Processing & Handling Time All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Domestic Shipping Rates and Estimates We offer flat-rate shipping options for all domestic orders:
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Economy Shipping: 5 to 8 business days — $4.99 (Free for orders over $250)
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Standard Shipping: 3 to 4 business days — $6.99 (Free for orders over $250)
Please note that delivery windows are estimates provided by the carrier and are not fully guaranteed.
3. Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking information is typically active within 24 to 48 hours.
4. Damages and Missing Packages NP Colletion is not liable for products damaged or lost during shipping if the carrier shows delivery confirmation. If you received your order damaged, please contact the shipment carrier or our support team at npcollectionshop@gmail.com directly to file a claim. Please save all packaging material and damaged goods before filing a claim.